Support hub

ACEPrep Help Center

Answers to the questions we hear most often, plus quick paths for billing help, performance reports, and personal support from the ACEGlobal crew.

Launch checklist

Getting started

Log in with your phone number or Google account to unlock Vidushi, your AI interview coach. Start from the dashboard, pick a category, and let daily streaks build unstoppable rhythm.

  • Practice from desktop or mobile — speech mode and typing are both supported so you can rehearse anywhere.
  • Track streaks, XP, and level-ups directly from the dashboard. Watch the progress bar and achievements unlock as you practice.
  • Use the avatar menu in the top-right to reach your profile, help hub, upgrade options, and sign out.

Pro tip: keep the streak alive for three consecutive days to unlock tougher practice paths automatically.

Premium experiences

Premium access & billing

Upgrade once to unlock unlimited questions, advanced drills, AI deep dives, and history exports. Payments are handled securely via Razorpay.

  • Your license is lifetime — one payment, no recurring charges or surprise renewals.
  • Need an invoice or GST bill? Email us and we will send an itemized receipt within one business day.
  • Switch devices freely; usage limits stay synced through your ACEGlobal account so you can continue where you left off.

If the upgrade banner disappears, you already have premium — reach out if you would like us to confirm.

Progress signals

Email reports & weekly summaries

Premium members can opt into a weekly email with momentum snapshots and suggested focus areas. Request access through support and we will confirm your reporting schedule.

  • Reports include recent practice stats, categories attempted, and Vidushi’s top feedback themes so you know what to tackle next.
  • You can pause or resume weekly reports anytime by emailing support — the change takes effect within 24 hours.
Human help

Still need help?

We love hearing from candidates and coaches. Pick an option below and we’ll be in touch fast.

Email support

Reach us at support@aceglobalpro.com for priority responses during business hours. We’ll confirm fixes, invoices, and upgrades over email.

Share feedback

Tell us what would make ACEPrep better for your target roles. Every suggestion informs our next sprint.

How do I reset my password?

If you signed in with Google, use Google’s account recovery. For phone login, contact support and we’ll help you re-verify in minutes.

Can I export my practice history?

Yes. Premium members can export the full log from the dashboard, and weekly reports deliver curated highlights straight to your inbox.

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